One of the topics we covered in the Leadership conference was of process manage management, specifically in the framework of Lean Six Sigma, or LSS.  Its the combination of two types of process improvement- the first part ("lean") focuses on eliminating wastes like wait time, non-value added steps, rework, etc.  The second part ("Six Sigma") has to do with reducing the variation in process results, which leads to a reduced number of defects (defined here as any results that do not meet the customers minimum expectations).  The book featured above is a really quick read and gives a great overview of the principles behind the method.  If only these principles could be used to drive a process management culture rather than specific projects!